Get in Touch With Us
Got a question about something you have read on ricolibre.co.uk, spotted an offer that needs updating, or want to flag an issue with one of the casinos we cover? This is where to send it. We read every message ourselves and use them to keep our reviews of casinos not on Gamstop accurate and current.
How to Reach the Team
Email is the best way to contact us: [email protected]. We aim to reply within two working days, though it can take a little longer during busier periods. There is no live chat or phone line at present — every enquiry goes through the same inbox, read by a person rather than an automated system.
To help us answer quickly, tell us in the first line what your message is about — a rating query, a correction, feedback on our list of the best non Gamstop casinos, or something else entirely.
What We Can Help With
- Questions about ratings and rankings — how a brand such as Betmica, Kikibet or Betninja earned its position, or what a welcome offer actually involves.
- Corrections — if a bonus figure, wagering condition or licensing detail on the site looks out of date, let us know and we will check it.
- Content suggestions — if there is a payment method, game type or topic around slots not on Gamstop or gambling sites not on Gamstop you would like us to cover in more depth.
- Site or listing enquiries — if you represent a casino brand and want to raise something about how it is presented on this site.
- Self-exclusion and support questions — if you are asking on behalf of yourself or someone else about managing gambling, tell us in your message and we will point you to appropriate resources rather than guess at your situation.
Before You Get in Touch
A few things are worth checking first, as they cover most of the questions we receive:
- Bonus terms, wagering requirements and expiry dates sit with the individual casino, not with us — always confirm the current offer directly with the operator before depositing.
- We do not process withdrawals, verify accounts or handle disputes on behalf of any casino; those matters need to go to the operator's own support team.
- Our ratings reflect independent research into things such as licensing, payment options, game range and bonus terms — commercial relationships with any brand listed do not decide the order they appear in.
What Happens After You Write to Us
Your message is read by a member of our editorial team, checked against our current data, and answered directly — not with a template reply. If a correction is needed, we update the relevant page and let you know once it is done. If your query is better answered by an operator directly, we will say so rather than leave you waiting on us.
A Word on Responsible Play
We write about casinos not on Gamstop for readers who have made an informed choice to look outside the UK's self-exclusion scheme. If you get in touch with a question that touches on managing your own play, budgeting, or setting limits, mention it in your message and we will respond with that context in mind. All gambling content on this site is intended for adults aged 18 and over.
Whatever the reason for writing in, thank you for taking the time — reader questions and corrections are one of the main ways we keep this site useful and accurate.